After-Hours Access, Keys and Alarm Codes

How We Handle Access Credentials

Every key, fob or access code provided to us is logged in a written access register. The register records what was provided, when it was provided, and which team member holds custody. Access credentials are not shared between facility assignments, and they are returned in writing when a service engagement ends.

For alarm codes, we use a limited-access record: the code is held by the assigned crew lead and by our operations contact. It is not distributed beyond those two points. If the code changes, we update the record immediately and confirm receipt in writing.

For facilities with building management sign-in, we coordinate the crew schedule with the building's security desk so that sign-in expectations are set before the first visit. Last-minute sign-in arrangements that slow crew access reduce the effective cleaning time. We address this in the pre-start walkthrough.

Key Control for Multi-Tenant Buildings in Scottsdale and Phoenix

Multi-tenant office buildings in the Scottsdale and Phoenix metro typically issue access credentials through building management rather than directly through the tenant. The process for obtaining access should be initiated at the time of scope approval, not on the first cleaning night.

Buildings along the Camelback Corridor and in the Biltmore district often require a contractor registration process with building management that involves insurance documentation, crew identification and a signed access agreement. We initiate this process as part of the onboarding phase and flag any delays to you before they affect the service start date.

What to Confirm Before Handing Over Access

Before providing access credentials to any cleaning service, confirm the following in writing:

• Who specifically will hold the key or code (a named individual, not just a company name)
• What happens to the key if the assigned crew member is replaced
• What the process is for returning credentials when the contract ends
• Whether the service carries bonding that covers loss or theft during access periods
• What the service's protocol is if an alarm is triggered during a cleaning visit

These are not unusual requests. A cleaning service that cannot answer them in writing is one that has not thought about the problem.

Alarm Activations

Alarm activations during cleaning visits happen. They are usually caused by motion detector sensitivity in rooms the crew was not supposed to enter, or by a code entered incorrectly. Our protocol on an alarm activation: the crew lead contacts the facility emergency contact immediately and stays on-site until the situation is resolved. We do not leave the building after an alarm without written confirmation from you or your building manager.